FAQs

Delivery:

We aim to process your order as quickly as possible and will endeavour to dispatch within 2 working days. We currently coat all of our Industrial range to order, and although we will do this as quickly as possible, there may during busy periods be a slight delay. All orders will be fulfilled within 2 weeks, often sooner dependent on stock and order levels. Once we have received your order we will send an email to confirm estimated dispatch date.

For bespoke orders, the time frame may be longer and we will advise you of this when you place an order.

Once your order has been dispatched you will receive an email to let you know.

Unfortunately, we cannot take into account specific instructions for delivery such as 'leave with a neighbour'.

International Deliveries:
(USA, Australia,Canada, New Zealand etc)
We currently do not ship to international countries.
If you are an International Customer, please contact us before placing your order. 
You may organise your OWN collection from our address.
Please note, your order will be subject to an additional charge of £7.99 for packaging.
We will ensure your parcel is ready for international delivery.

Northern Ireland:

We are able to send to N.Ireland subject to an additional delivery charge.

Republic of Ireland:

We are able to send to R.Ireland subject to an additional delivery charge

Europe:

We are able to send to the majority of European Countries, subject to an additional delivery charge.
Please note that we are not liable for any custom charges you may face

***All International Deliveries (Inc N.I & R.I)***
Please let us know all required items so we can accurately quote you the shipping charges

 

Returns:

We hope that you love your purchase, but if for some reason you aren't happy then you have 28 days to return unwanted items, and these must be in the condition that they were received in.

The cost of returning an item is at your own expense.

The original Postage Costs will not be refunded if you decide to change your mind.
If it is an error on our part, a full refund where possible will be issued

In the event you wish to return anything to us, please email us with your order number and let us know what you wish to return and why. We will then email you a returns label to print, and you can then send your parcel back to us. Once we have received it, you will get an email from us letting you know that your refund has been processed.

For bespoke items, we are unfortunately unable to offer refunds on these unless they are faulty. 

We advise you to send any returns via recorded delivery, as we are unable to do anything in the event that the parcel is lost or damaged in the post.

We do our best to describe and show our products in the most accurate way, however if you have any questions or are unsure of something then please email us and we will try to clarify it for you and avoid the need to return anything!

For returns and queries email: sales.homemakingheaven@gmail.com

Payment:

We accept payment via debit or credit card. Unfortunately we do not accept paypal.

Our store is PCI 1 compliant, so you can have piece of mind knowing that your payment will be secure.

Combining items:

We offer discounts for buying in multiples, however this only applies to multiples of one specific item. The discount is automatically applied in the price that you see on the page

You can combine items in your order, however volume discounts are not applicable across more than one item.